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| Frequently Asked Questions |
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What are BestBallroomShoes.com's hours of operation?
Best Ballroom Shoes customer service representatives are available to assist you Monday through Friday, 9:00 am - 5:00 pm (EST). Please call us toll free at 1-888-327-0075 or email us anytime at custsvc@bestballroomshoes.com. If for some reason you are unable to reach a CSR immediately, we do promptly respond to your voice messages and email inquiries.
How quickly can I expect to receive an answer to my e-mailed question?
You can expect a response within 24 hours maximum (unless your email was transmitted over the weekend or on a holiday).
Where is BestBallroomShoes.com located?
Our mailing address is 1014 Rabbit Ear Pass Victor, NY 14564.
Is the information I provide Best Ballroom Shoes kept private?
We respect your privacy! We will only use your e-mail address when we are confirming your internet order or if additional information is required. We assure you, your e-mail address will not be made available to any other companies. We many use your email address to contact you regarding promotion and newsletters, but you will always have the option to opt-out. View our Online Privacy Policy here.
How do I order online or via the telephone?
Placing an order with Best Ballroom Shoes Inc is easy and convenient. Please click here to review all Ordering Options and Details or call us directly to place your order over the phone at 1-888-327-0075. Customer service representatives are available to assist you Monday through Friday, 9:00 am - 5:00 pm (EST).
Is it safe for me to use my credit card? Is your site secure?
Absolutely. Our site is equipped with Secure Socket Layer technology. If you access the Best Ballroom Shoes site using a secure browser such as Foxfire or Internet Explorer, etc., the personal data you send us (name, address, phone number, credit card information, etc.) is encrypted for your protection (during the checkout's transmission process) and can only be decoded by Best Ballroom Shoes Inc. You can verify this in the URL within our shopping cart, on pages where personal information iells you that you are on a secure page.
What type of payments do you accept online?
You can pay for your online order using VISA, MasterCard, Discover or American Express. You can also choose our Mail/Fax/Phone-In option within the shopping cart, print off a copy of your order, and submit your order along with a money order or personal check. When paying by money order or personal check, please mail your payment to:
Best Ballroom Shoes Inc
1014 Rabbit Ear Pass
Victor, NY 14564
Do you charge state sales tax?
All orders shipped to destinations within the state of New York are charged sales tax. Orders sent to destinations outside the state of New York are exempt from sales tax. The NYS sales tax amount charged is based upon each NYS county's sales tax percentage rate.
Do you accept rush orders?
Rush orders are not required since all in stock shoes are shipped within 2-3 business days. However expedited transportation is an option you may chose on checkout.
Will you provide me with confirmation of my order when it is received?
Directly after submitting your order within our shopping cart, you will receive an automated order confirmation via e-mail. You will receive a second email directly from our order department confirming the status of your order within 24 hours UNLESS your order was placed over the weekend or on a holiday. If you do not receive a second email (within the timeframe above) please contact us as soon as possible by calling toll-free at 1-888-327-0075.
What happens if an item in my order is out of stock?
When applicable, all orders are notified of backorder at the time of order confirmation. If your order has been confirmed by our order department, your products have been allocated to you and will ship to you as originally promised. If an item has been backordered, you will have to opportunity to cancel your order or accept the backorder.
How long will it take to receive my order?
All products featured on our website provide a shipping lead time. The specified shipping lead time indicates the time needed to process your order. Please note that this lead time does not include shipping transit time.
How can I check on the status of my order? Can I track the package?
When your order ships, we will email you a shipping notification including your tracking number. If you need to check the status of your order, simply call us toll free at 1-888-327-0075 or email us at order@bestballroomshoes.com (to aid in locating your new order, be sure to include your order #).
Can you ship to a PO Box?
When shipping within the continental US we cannot ship to a PO Box. We suggest, with the permission of your place of employment, that you have your order shipped directly to you at work. This will ensure safe receipt of your package without any worries (exposure to rain, snow, extreme heat, theft, etc.).
What are Best Ballroom Shoes standard shipping methods & costs?
We use United Parcel Service (UPS) for continental US deliveries. For all other deliveries, Global Express mail and Priority Mail are used depending upon where you are located. Shipping costs are based upon the weight of your order. We suggest, with the permission of your place of employment, that you have your order shipped directly to you at work. This will ensure safe receipt of your package without any worries (exposure to rain, snow, extreme heat, theft, etc.).
Can you ship my gift directly to recipients?
Absolutely. You do have the option to ship merchandise to a separate address. During the checkout process, you will be given the option to select a ship to address that is different from your billing address.
Do you ship internationally? What does this cost?
BestBallroomShoes.com welcomes international orders. Please note all prices are shown in US funds. For an estimated cost of an international shipment, please place your order online and choose "GLOBAL" for the shipping method. We will contact you directly with the Global shipping charges BEFORE processing your order. You can also email us at custsvc@bestballroomshoes.com to inquire about an estimated cost (please include the items and quantities you are interested in purchasing as well as exactly where they are shipping to).
What is your policy regarding duties, taxes and brokerage fees?
For orders shipping to international destinations, Best Ballroom Shoes is not responsible for any duties, taxes and/or brokerage fees associated with the shipment. Furthermore, Best Ballroom Shoes is not knowledgeable about country-specific import regulations and will not be responsible for fees/damages associated with noncompliance. We strongly encourage you to research all country-specific facts, information and regulations prior to placing an order. To learn more about country-specific regulations that may affect your international shipment, please reference the USPS's Country Specific Regulations.
Is it possible to cancel or change my order once it has been submitted?
We cannot guarantee to cancel any order(s). We will make every attempt to intercept your order whenever possible, however, if your order has already shipped, we will not be able to cancel it.
What is your return / exchange policy?
We have an strict return / exchange policy. Please visit the policy link for further clarification.
How do I file a claim for damaged, defective or missing product(s)?
Report all Damage/Shortage Claims within 15 Days of delivery acceptance. Please inspect your package as soon as you receive it. Unfortunately, we cannot guarantee a resolution on packages that aren't opened and inspected immediately upon receipt.
What is your policy regarding borrowing your custom color book?
A refundable deposit of $50.00 is required to borrow the color book for our custom shoes. As stated when you check out, you may keep the color book 7 days after receipt by you. If you need an extension past the 7 days, you must get permission from Best Ballroom Shoes before the 7 day period is up. Failure to return the book within the 7 days will result in a late fee of $5.00 per day. We have very few books, and the supply has been shrinking. As a result we have been unable to serve many valuable customers.
What is policy regarding pricing?
Best Ballroom Shoes reserves the right to change prices at any time. We also reserve the right to reject any order due to insufficient stock, incorrect pricing or for any other reason we deem necessary.
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