The following shoes may not be returned under any circumstances! Please be advised that if you return them, you will not receive a credit for them:
- All close out, sale shoes (Note: Sale shoes may be exchanged at the discretion of the owner. Normal exchange fees will apply).
- All custom order shoes
- Dyeable shoes that have been dyed.
- Any other shoes on the site with the No Returns/No Exchange button activated.
Returns and Exchanges for all other shoes MUST be pre-approved. Please call 1-585-737-9484 for an Authorization Number which will need to be clearly marked on the outside of the returning package. Packages without Authorization Numbers clearly marked may be subject to possible refusal. We strongly suggest that you insure your return package to guarantee that we receive it and without damage.
The following apply to all returns / exchanges:
1. Requests for returns / exchanges must be made within 15 days of receipt of the item by you.
2. A $20.00 restocking fee per pair of shoes will be charged for returns/ exchanges. Only 1 exchange per order will be allowed.
3. Please note that shipping costs are non-refundable and you will be responsible for the cost of shipping the shoes back. In addition, for exchanges, you will be charged for shipping the new pair. This must be paid for in advance of shipping.
4. Any valid return of dance shoes for the purpose of exchange or refund must be received with the dance shoes in their original undamaged shoe box(es) with the original interior packaging also included in the return. Any return of dance shoes with soiled soles, scratches, marks, blemishes, stretching or exhibit any sign of use or indication of wear will not be accepted. Dance shoes suede soles attract dirt. Therefore you should try your shoes on clean surfaces only, such as on a towel. Never use the shoes for dancing if you intend to return them. Any such shipment will be returned to the customer at the customer's expense. Fees for non-returned / damaged items are as follows: - Shoe bags - $5.00 - Damaged shoe box - $5.00 - Missing shoe wrap - $2.00
Report all Damage/Shortage Claims within 15 Days of delivery acceptance. Please inspect your package as soon as you receive it. Unfortunately, we cannot guarantee a resolution on packages that aren't opened and inspected immediately upon receipt.
We cannot guarantee to cancel any order(s). We will make every attempt to intercept your order whenever possible, however, if your shoes have already been shipped, we will not be able to cancel the order.